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Just wanted to let fellow travelers know that if you are coming to Phu Quoc and are looking for a peaceful and relaxing time don’t stay at the premiere residence emerald Bay. It is mobbed. Yes I know it is peak season but it’s crazy. It looks all shiny and lovely and the room is nice but not a lot of good service as they are so busy. Eggs are just slapped on the counter for anyone to have no one to ask how you would like your eggs ( scrambled omelette etc) just fried eggs. Food is not the best. I am a single lady who saved hard for this trip to take my 2 nieces on an adventure through Vietnam. Every where else we have been for 17 nights has been amazing. This is our last stop before heading home and splurged on a 2 bedroom pool apartment. The pool has a murky film on it and appears like there is no filtration, I’m sure there is somewhere just can’t see it. We have a lovely kitchen and dining area however no utensils or bottle opener to open a bottle of beer to sit and enjoy the outside area of apartment. When I enquired with guest services they advised me they have a shortage of openers but I could borrow one for 200,000dI wasn’t paying $11 AUD to open a bottle of beer in my private room. When asked to speak to manager they said they could send someone up to my room in half an hour to open it for me then just call them when I want another one open. Really. Just completely disappointed that I saved hard for this experience to be let down at the last stop. I have to say I never complain as I work within the tourist sector so know it’s challenges. I did my research before I came here but premier Residence is not for me. Was also supposed to get a ticket to symphony of the seas show in sunset Town. They took our picture sent us out on a bus but no tickets so didn’t see the show. When we turned up to the kiss of the seas and I explained where we were staying and that premier Residence had taken our facial picture for facial recognition to enter the show the said no we couldn’t enter. I’ve just clarified with the hotel and that shouldn’t have happened,so just another tip for those who decide to stay.Like I said I never complain but wanted fellow travelers to hear my story and make your own minds up. Look they have a beautiful pool and beautiful beachfront area so there is some pluses. I’m sure some people will knock me down but this is my honest personal experience.
Just wanted to let fellow travelers know that if you are coming to Phu Quoc and are looking for a peaceful and relaxing time don’t stay at the premiere residence emerald Bay.
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If you cant open a bottle of beer you don’t want it ffs
I am sorry they provided such crappy service to you.
So sorry to read this – and the end of your lovely holiday 🙁 I always go take to to the top. No middle person. Be strong, calm and kind but firmly explain this is not acceptable. At reception if you have to – no one wants a scene 😉 That’s your hard earned money – you & your family deserve to get your happy ending 🙂 ❤ All the best x
Thanks for your feedback it is very helpful. So glad you enjoy everywhere else you had been.
I’m sorry you’ve had such a poor experience
Thank you for your post. I originally booked here but couldn’t quite put my finger on why it didn’t feel right – you’ve validated my gut feeling!
People shouldn’t knock you for your own personal opinion however I get that people do anyway … thanks for heads up and good to know these things as I’m looking to head there soon