DO NOT USE THIS COMPANY!! We were told it takes 3 hours from Tam coc to ha long bay. Driver was 1 hour late picking us up. Further more driver is rude and reckless. Stops along the way to pick up locals, pick up and drop off packages and stops to see his friends. Turned into a 6 hour journey. Booked through 12go and was told this is the best service around, paid extra for premium. Save yourself the hassle and choose a different operator.

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Thank you!
That is horrible. Sorry for your bad experience. . Let me guess. You paid in advance too?
Did you write a review? Is very important.
Appreciate the heads up, I won’t be using this company for when we go.
Thanks for posting! Super useful for many! I see a lot of negative comments on here and I hope that it doesn’t discourage others from posting to help others.
Just use grab or xanh sm.
I took the luxury limousine vans everywhere from Hanoi to Sapa, Hanoi to Halong Bay, Halong Bay to Ninh Binh, Ninh Binh to Hanoi, Da Nang to Hue, Hue to Hoi An.
Had a similar experience with this company. Very rude drivers.
When they pull over at random bus stops and try and convince people not to take the bus, smoke a cigarette and then head off. Hanoi to Halong bay took me 4hours
Welcome to a 3rd world country get use to it or go home your not in the West now ffs you would have died before Google