DO NOT USE THIS COMPANY!! We were told it takes 3 hours from Tam coc to ha long bay. Driver was 1 hour late picking us up. Further more driver is rude and reckless. Stops along the way to pick up locals, pick up and drop off packages and stops to see his friends. Turned into a 6 hour journey. Booked through 12go and was told this is the best service around, paid extra for premium. Save yourself the hassle and choose a different operator.

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Welcome to a 3rd world country get use to it or go home your not in the West now ffs you would have died before Google
Airport Pick up and drop off I booked through my hotel, the rest I booked through get your guide for tours and private vehicles. Hard to trust recommendations, I’m sure some are legit and honest but booking trusted website online avoid something like this.
I’ve had good luck so far with Daytrip.com
You should have a private car.
12go is the app and sometime they never experience about all.
Do not use 12go
Thats there pocket money picking up locals and delivering passengers Even Green government busses outside cities do the same
Thank for sharing
The reviews are terrible and that says a lot in Vietnam where many are coerced to give 5 stars
Thanks for posting! Super useful for many! I see a lot of negative comments on here and I hope that it doesn’t discourage others from posting to help others.